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FAQ

What is your order process?

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 2 - 4 business days (read more on the Shipping Policy page). Email the customer service team on grmontrewatches@gmail.com if further assistance is required at any point.

How can I track my order?

Once your order has been shipped you will receive a tracking number (if available) that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. Visit our Track your order page.
The tracking number will only be available after the item was shipped.

My order hasn`t arrived on time, what do I do?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups (see more on the Shipping Policy page). Please also reach out to our customer service team at grmontrewatches@gmail.com and we will provide you with an update.

How long will it take for my order to get to me?

Please check our shipping policy here.

Do I have to pay custom and/or import taxes?

Grmontre Watches cannot be held responsible for custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Grmontre Watches is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.

What forms of payment do you accept?

We accept Paypal, Visa, MasterCard Credit and Debit cards.

Is it safe to shop on your site?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access grmontre.myshopify.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.
The payments are processed by a third party secure service. We don not store or have access to your credit card information at any time.

How do I get in touch?

You can get in touch by email or using the form on the website.

Customers have priority. If you ordered from us, reply to the confirmation order email or include the order number in your email to get higher priority.

My watch color is slightly lighter/darker from image?

Product color many slightly vary due to photographic lighting sources or your monitor settings. However if you have received entirely different color please contact support.

Processing Time vs Shipping Time

Please note that processing time (2-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 2-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the courier service).

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.

Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

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